| At
ProSeminar, we like to make things as straight forward as we
can. Please see below for details of how to book
places on our public courses and for our standard terms and
conditions
Booking Forms
To place your formal order and to reserve course places, we
ask you to complete a copy of our
booking form.
Once completed, please return this form to
us either as an e-mail attachment (as a Word document
.doc or as a PDF) to
bookings@proseminar.co.uk
or by fax to +44 (0)870 1221346.
Booking Confirmations
We aim to acknowledge receipt of your
booking form within two working days and provide you with a
booking confirmation and invoice by e-mail. If you
don't receive a booking confirmation within five working
days, please contact us on + 44 (0) 870 1221344 to check
that your form has arrived.Terms and
Conditions
Payment
Course fees are due on invoice. Cheques should be made
payable to ProSeminar Ltd. Please write our invoice number
on the reverse of the cheque and on any other correspondence
you include. Details for BACS payments and other transfers
are provided on the invoice. In special circumstances,
arrangements can be made for payment by credit card.
Cancellations
If you cancel a course booking six or more weeks prior to
the course date we will offer you a full refund. If you
cancel with less than six weeks, but more than 15 working
days notice you will be liable for only 75% of the fee and
we will refund the balance accordingly. For cancellations
with less than 15 working days notice, no refund is
available and you will remain liable for payment of the fee
in full.
Transfers
You may transfer participants to an alternative date for the
course (subject to availability) if you inform us (in
writing) 15 working days before the original date without
additional liability. If a request for a transfer is
received less than 15 working days before the course, the
invoice remains payable in full, but a 35% discount will be
offered for the subsequent transfer booking.
There is no charge for changing the name
of a participant prior to the course. But as our courses
involve the completion of pre-course questionnaires and
other preparatory work, we ask that you give us as much
notice as possible of such changes.
Cancellation and alterations by
ProSeminar
Our courses are constantly updated and improved and we
reserve the right to amend course content accordingly.
ProSeminar also reserves the right to cancel a course at any
time without liability but will normally give 10 working
days notice of such an eventuality. In these circumstances
ProSeminar will offer those who have already booked the
choice of a full refund, a credit note or a transfer of
participants to alternative dates (subject to availability).
ProSeminar also reserves the right to alter the course venue
and the named course leader.
Joining instructions
Joining instructions
will be sent directly to nominated participants two to three
weeks before the event and copied to the person placing the
order. These will contain details of the
course
venue, travel information, course schedule and
any other relevant details including pre-course
questionnaires and instructions for any pre-course
preparation.
Start and finish times/ Refreshments
Unless otherwise indicated courses are scheduled for a 09.30
start and 17.00 close. All courses include coffee on
arrival, coffee/tea breaks throughout the day, and lunch.
Liability - course content and
interpretation
ProSeminar cannot accept responsibility for the actions of
any person resulting from their reading of course materials
or their interpretation of course content. Neither can we
accept responsibility for any loss incurred as a result of
persons relying on course content, consultants' or course
materials.
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