|
While conflict isn’t necessarily a bad thing,
managing conflict is something which many of us find hard – we either ‘duck’ it,
overreact to it, or provoke it
unnecessarily. The results can be personal stress, poor
relationships, bad decisions and under-performance.
This one-day Managing Conflict & Acting
Assertively workshop is designed to help
participants manage conflict positively - facing up to it when
necessary and handling it in such a way as to create
constructive and, if possible, win-win results. As part of
this process Managing Conflict & Acting
Assertively also focuses on dealing with difficult colleagues
and working relationships - readjusting perceptions and
developing strategies accordingly.
Course Membership
Managers, professionals and staff at all levels
who wish to develop their understanding of, and skills in,
managing conflict and acting assertively.
Course Objectives
To provide participants with an opportunity to
-
explore the concept of assertiveness and to
practise the skills of assertive communication
-
develop strategies for dealing with difficult working
relationships and ‘awkward’ colleagues
-
review and develop their influencing skills
Course
Outline
-
Introduction to managing conflict &
acting assertively
-
Positive and negative dimensions of conflict
-
Emotional Intelligence - sensitivity and
resilience
-
Understanding personality and personal
differences
-
Building rapport and the network of
relationships - influencing skills
-
Attitudes
to conflict and conflict resolution styles
-
Understanding assertive, aggressive and
submissive behaviours
-
Expressing opinions in assertive and
constructive ways
-
Making and responding to requests in
assertive ways
-
Criticism skills - giving and receiving
critical feedback
-
Handling anger and aggression - in self and
others
-
Difficult relationships and ‘awkward’
colleagues
-
Encouraging and developing assertiveness
in others.
Course
Methods
Managing Conflict & Acting Assertively is highly participative
workshop. As well as providing relevant framework and concrete examples,
the course also includes role play exercises allowing
participants to practise and develop their skills accordingly. Case
studies are also used as a basis from which participants can
explore their own situations and decide on their approach when
they get back to work.
Maximum
number of participants
8
Dates & Venue
| 6 Mar 2012 |
Regus Monument, 68 King William
St, London, EC4N 7DZ |
| 12 Jun 2012 |
Regus Monument, 68 King William
St, London, EC4N 7DZ |
| 13 Sep 2012 |
Regus Monument, 68 King William
St, London, EC4N 7DZ |
| 13 Dec 2012 |
Regus Monument, 68 King William
St, London, EC4N 7DZ |
In-Company
Managing Conflict &
Acting Assertively is
also available on an in-company basis - date and location to
meet your convenience. Go to
In-Company
Programmes: Managing Conflict & Acting Assertively
for more information.
Book places
Further information
|
